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    • ECS Tuning customer service problems? 'Why I Hate ECS Tuning' social media groups document problems

      Part of the problem in the aftermarket is finding companies that truly deliver as promised. Unfortunately, the tuning scene is filled with crooks but also many reputable companies that stand the test of time. ECS Tuning certainly is one that stood the test of time.


      That does not mean things do not get sloppy as they get too big to care. Vivid Racing is one example.

      A company should not act like its customers are doing it a favor by doing business with them. The company should work to maintain, support, and appreciate their customer base.

      So what is the reason for the 'Why I Hate ECS Tuning' group to exist?

      Well, here's a few documented examples:

      Seriously who the hell packages the orders at this company. This is the box my coilovers came in with a huge hole at one side when i received it had my coilover sticking out of it.





      How far will I go to avoid ordering from ECS?Well, they sell the same (or similar) clutch bleeder block upgrade for $130+, and I got this from the UK for about $60. Not only am I saving money, I’m not giving ECS any of it.

      So I email ECS and say hey I’ve had these adjustable front sway bar end links on my car for less than 7 months. The bushings are literally cracking apart and I get a clunk everytime I accelerate or brake hard. They come back with send us your order number and photos and we’ll replace them. So I do and add, “Do you guys have an updated version to correct this? It’s obviously like a defective design or something. Or you’re just going to send me the same thing to happen again?” And they say “it’ll be the same thing there’s no update” and shipped me another set. Left me scratching my head



      $31.14 shipping for a set of four spark plugs. This was the only shipping option 2-4 business days. Get the hell out of here

      This is how my roommates side skirts were delivered. Ridiculous.





      Data breaches simply can not be defended:


      Ordered an axle from ECS... got an empty box.
      They said it was a shipper (UPS) screw up as the box didnt have ECS tape on it... legit?

      I like how ECS tuning has this clutch kit for 10% off yet it's still like $700 more than FCP's price. And yes I obviously went with FCP lol

      ECS quality special: a bit over a year later and the epoxy is failing on my ECS CF intake tube.... 300$ pissed into the wind as I’m not risking running it and sucking epoxy into my motor

      Why i hate ecs tuning!

      1 - trying to contact customer service is almost impossible. 10 minute minimum phone call till you get kicked off the line. (On returns/warranties) anything else like becoming a distributor they pick right tf up. Instant messenger service team pick and choose who they wanna help and even what questions they will and will NOT answer!? Like why the fk did it not fit? (Claims my cars falling apart and thats why it doesn’t fit��*♂️) are you shitting me? The original oem that came off it had no problem fitting.....

      2 - why did the “oem” part not fit? Website claims its direct fit. worked at it for 3days (3-4 hours at a time) hydraulic line was an inch short and by the time i bent it close enough to make the line fit its to the point of leaking...

      3 - returns are made so bs you’ll be lucky to receive a refund at all. They have the option to charge you 15% restock fee! By the way NEVER throw away ur ecs original boxing or chances are they will not return it.

      This is not a professional company i will continue to do business with.
      This goes on... and on... and on.... AND ON! Some of the issues with packaging can likely be attributed to whomever is delivering it. How you excuse saying parts are in stock when they aren't, shipping empty boxes, delays, data breaches, and poor product quality is something else entirely.

      ECS Tuning keeps getting bigger apparently acquiring some other retailers.

      For there to be a dedicated hate group with hundreds of stories shows this is not just random but perhaps ECS Tuning needs better management or they are too big.

      Either way, they will not improve unless someone says something and plenty of people are saying something.

      This article was originally published in forum thread: ECS Tuning customer service problems? 'Why I Hate ECS Tuning' social media groups document problems started by Sticky View original post
      Comments 31 Comments
      1. blaster3500's Avatar
        blaster3500 -
        I have ordered from ECS with no issues, but do see lots of complaints. That being said with FCP's warranty, prices and customer service I order from FCP every time!
      1. BLKROKT's Avatar
        BLKROKT -
        I just returned something to ECS. Getting the RMA was a breeze, no drama. We’ll see how that customer service goes with whatever I get refunded....

        But yeah, for sure something is up with their packing. Everything shows up looking like it was dragged behind a truck.

        FCP Euro FTW if they ever have what I’m looking for.
      1. Sticky's Avatar
        Sticky -
        Everyone seems to be a fan of FCP Euro...
      1. 5soko's Avatar
        5soko -
        To be honest, been using them for years for my BMW parts and VW.. They have done good by me overall honestly.
        They are a lil less knowledgeable about the Mercedes platforms but non the less.
      1. BLKROKT's Avatar
        BLKROKT -
        Click here to enlarge Originally Posted by Sticky Click here to enlarge
        Everyone seems to be a fan of FCP Euro...
        For good reason. Great customer service, knowledgeable and price matching (or beating). They also have a LIFETIME warranty on all parts. So if you buy brake rotors or brake pads for example, use them up, then return them, they’ll send you new ones FOR FREE. Think of consumables - spark plugs, air filters, injectors, etc.

        Yes, I’m totally serious
      1. vrsixxxxxx's Avatar
        vrsixxxxxx -
        Like most things in life its hit or miss
      1. blaster3500's Avatar
        blaster3500 -
        Click here to enlarge Originally Posted by BLKROKT Click here to enlarge
        For good reason. Great customer service, knowledgeable and price matching (or beating). They also have a LIFETIME warranty on all parts. So if you buy brake rotors or brake pads for example, use them up, then return them, they’ll send you new ones FOR FREE. Think of consumables - spark plugs, air filters, injectors, etc.

        Yes, I’m totally serious
        They no longer price match, but most of the time are cheaper than ECS. You can’t beat the warranty. The only thing you are on the hook for is the return shipping.
      1. Sticky2's Avatar
        Sticky2 -
        Click here to enlarge Originally Posted by BLKROKT Click here to enlarge
        They also have a LIFETIME warranty on all parts. So if you buy brake rotors or brake pads for example, use them up, then return them, they’ll send you new ones FOR FREE. Think of consumables - spark plugs, air filters, injectors, etc.

        Yes, I’m totally serious
        How is that possible? Wouldn't people abuse the hell out of this?
      1. IllSic_Design's Avatar
        IllSic_Design -
        Click here to enlarge Originally Posted by Sticky2 Click here to enlarge
        How is that possible? Wouldn't people abuse the hell out of this?
        No, because most people won't go through the easy process of getting a RMA and returning the old one afterwards to get their refund/money back. The number of people that return/warranty parts/items compared to ones that don't is probably staggering.
      1. blaster3500's Avatar
        blaster3500 -
        Click here to enlarge Originally Posted by Sticky2 Click here to enlarge
        How is that possible? Wouldn't people abuse the hell out of this?
        I imagine many don't follow through. It is pretty crazy you can warranty anything, oil, clutches, wipers, etc. They actually seem to encourage it.
      1. 0-60Motorsports's Avatar
        0-60Motorsports -
        Old news Bud, I have never had an issue with ordering from ECS Tuning but i see many others do. They are sorting out any issues and hopefully they will......
      1. Sticky2's Avatar
        Sticky2 -
        Click here to enlarge Originally Posted by 0-60Motorsports Click here to enlarge
        Old news Bud, I have never had an issue with ordering from ECS Tuning but i see many others do. They are sorting out any issues and hopefully they will......
        What I posted were recent examples...
      1. Sticky2's Avatar
        Sticky2 -
        Click here to enlarge Originally Posted by blaster3500 Click here to enlarge
        I imagine many don't follow through. It is pretty crazy you can warranty anything, oil, clutches, wipers, etc. They actually seem to encourage it.
        I might need to give FCP Euro a shot.
      1. RNS-11Z's Avatar
        RNS-11Z -
        I’ve bought from ecs tuning many many times
        no issues
        great service
        and good pricing, just my 2 cents
      1. RNS-11Z's Avatar
        RNS-11Z -
        Click here to enlarge Originally Posted by Sticky2 Click here to enlarge
        I might need to give FCP Euro a shot.
        I used them recently for my first time
        again like ecs, only good things I can. Product delivered before scheduled, date, well packaged and easy online shopping
      1. Tony@VargasTurboTech's Avatar
        Tony@VargasTurboTech -
        Seems like typical entitled internet whiners to me. ECS does enough business that things are bound to happen from time to time. Sell enough stuff, and someone is bound to be unhappy. Unhappy people post, happy people usually dont. These are just facts.

        We have intimate knowledge of their policies, and how they handle things internally as they are our biggest dealer. They take pride in their work, and put the customer first in all instances we have seen.
      1. bnks334's Avatar
        bnks334 -
        ECS is the worst. I have gotten wrong orders from them more than I have gotten correct ones. Their website also often clearances out items that are completely wrong. You think you're going to get a decent deal on a head-gasket and you receive it only to find out it is the wrong packaging and therefore incorrect gasket, just as an example. They did the same once when I ordered a DSSR and turns out the revision they were sending out at clearance pricing was known to them to be machined wrong and didn't fit. Yet, they still send it out to you and waste your time/money to send it back lol... Almost every time I order N55 specific part numbers from them they send me the N54 equivalent. Engine bolt sets, tensioner, several others.

        I will say that every time they have messed up they overnight shipped me the correct part. Can't complain too much but it is annoying.
      1. suspenceful's Avatar
        suspenceful -
        I've been ordering from ECS Tuning for 6 years now, never had an issue. Customer service has always been on point. Shipping has always been quick and packaging has been good. I would recommend them to anyone.

        I've also been ordering from FCP Euro recently, never had an issue with them either. The lifetime warranty is cool and it's easy to use. I'd also recommend them to anyone.

        I think every company is bound to have some bad experiences. Especially when 3rd party shipping carriers are involved. This is the case for any e-commerce company. Of the thousands of orders that both sites process every day, a very small percentage will have issues. That's life.
      1. Roadkillrob's Avatar
        Roadkillrob -
        Never had an issue either except they use that $#@!ty mail innovations shipping service, takes twice as long to get to me as the post office, that is a lot of why I don’t use them often, fcpeuro just better in every way though if they have what I need, ecs is my number 2 choice.
      1. spectacula's Avatar
        spectacula -
        I had 1 small problem that was fixed years ago